Hard Rock Hotel Cancun - Formerly the Cancun Palace


Km 14.4 ocean side, Tel.: 881 3600

601 rooms on 12 floors, most with ocean views. Categories include 574 Superior Deluxe rooms and 23 Presidential Suites with 2 bedrooms each. 4 rooms are designed for the physically challenged and non-smoking available at this all-inclusive, family-friendly resort. All rooms include a double-jacuzzi, private balcony, turndown service, 24-hour room service, Farouk bath amenities, bathrobes and slippers. Rollaway beds, cribs and wheelchairs available upon request. Equipped with A/C, flat screen LCD TV with satellite stations, wireless internet access, direct dial telephone, alarm clock, laptop size digital safe, iron with ironing board, coffee maker, liquor dispenser, mini-bar containing sodas, bottled water and domestic beer and private bath with hair dryer. Amenities include 1 outdoor swimming pool with kids section, separate kiddy pool with waterslides, 2 swim up bars, 3 outdoor Jacuzzis, sun lounge, organized daily activities including beach soccer, volleyball, pool basketball, ping-pong, table games and non-motorized water sports at the Wet 'n Wild marina. Other highlights include a fitness center, sauna, steam room, 2 illuminated tennis courts and a Kids Club for children ages 4-17. Massage services for a surcharge are available at the Spa, 11 treatment rooms feature 2 Individual Suites, 2 Couples Suites, 1 Couples Master Suite with double Jacuzzi, 5 individual outdoor massage rooms with A/C and 1 Couples outdoor massage room with A/C. Meeting facilities feature a Convention Center with 17,000 sq. ft. of space, to host up to 780 guests arranged in a banquet style setting. An additional 4,140 sq. ft. meeting room, divisible by 10 holds a maximum capacity of 30 people per room. Weddings and banquet service managers assist with planning all aspects of the special day. The Business Center offers computers with internet, copy machines, TV with DVD player, books, magazines and a sitting area. Additional highlights include a beauty salon, gift shop, jewelry store, spa boutique, travel agency, tour desk, golf packages, car rentals, dry cleaning with laundry valet, ATM, currency exchange, doctor on call 24 hrs. and a babysitting service for children age 2 and up for an extra charge must be reserved 24 hours in advance. 5 restaurants, 5 bars/lounges and the Amphitheater features nightly entertainment.

Note: Guests of Palace Resorts are provided shuttle bus service and complimentary use of the facilities at Wet 'n Wild and Moon Palace Golf & Spa Resort.

Vote Averages

category vote average
Rooms Excellent
Atmosphere Excellent
Grounds Excellent
Food Excellent
Service Excellent
Cost Expensive ($131 - $220)

Comments by Visitors

user name comments
cindyinmplsHave been Palace members for 12 years. Satisfactory resort that has changes every year. Great value for singles, families with teens. Beach typically great. Service ok. Food..fair-good.
lovestovacationBeautiful remodel of a hotel destroyed by Wilma and built in the late 80's. Food was wonderful to awful, choose restaurants carefully and avoid the steak. Great service.
RhonnaFacility and service was great - communication on several issues was not
ReneeV40The price for 4 individuals was a great value with family w/ 2 children w/ 2 adults. The cost of our airfare was also great too and we were able to vacation for about $3500. The tours at CP were a +
tammi0916WE traveled 6/25-7/3 and had a great time - minor issues were addressed immediately and we would visit again!
york42Had a great time. Grounds are very nice.
2Late4ThisStayed 7/4-7/9. We had a great time. Clean hotel, friendly staff and lots of fun.
javajaneDidn't like the "hospital" environment of this facility and changed hotels due to overwhelming summer crowds and pool that was cloudy due. Hotel standard high, ambiance low.
4everiuAlthough we had a few very minor complaints we would stay again. Lasting impressions were friendliness of the staff and cleanliness inside.
estherw40This is a very nice hotel. The front desk was wonderful so is housekeeping and the bartender's. We felt it was a little to boring for us. This is a place you come to relax